Shipping Policy
Website: www.redpitaya.in
Company: Brilliant Electro Systems Pvt. Ltd.
Last Updated: August 2026
Brilliant Electro Systems Pvt. Ltd. is an authorized distributor of RED PITAYA products in India. We sell RED PITAYA products through www.redpitaya.in to customers across India.
This Refund and Returns Policy explains the conditions under which products purchased through our website may be returned, replaced, or refunded.
1. Eligibility for Returns
Customers may request a return of a product within 30 days from the date of purchase, subject to the terms and conditions mentioned in this policy.
A return request must be submitted to:
Email: hiren@brilliantelectronics.com
The return request should include:
Order number
Customer name
Product name/model
Date of purchase
Reason for return
Photographs/videos of the product, wherever applicable
Returns are subject to verification and approval by Brilliant Electro Systems Pvt. Ltd.
2. Return Authorization
Customers must obtain a Return Material Authorization (RMA) from Brilliant Electro Systems Pvt. Ltd. before sending any product back.
Products returned without prior authorization/RMA may be refused or returned to the customer at the customer’s cost.
The RMA number or instructions provided by our team must be included with the returned shipment so that the product can be properly identified and processed.
3. Condition of the Product
To be eligible for a return, the product must be returned:
In good physical condition.
Without physical damage caused by the customer.
With the original packaging, wherever applicable.
With all accessories, cables, adapters, manuals, documentation, and other items supplied with the product.
Without unauthorized modifications, alterations, repairs, soldering, or tampering.
With the original invoice/order details.
We reserve the right to reject a return or reduce/refuse a refund if the product has been damaged, modified, misused, or returned without required accessories or components.
4. Restocking Charges
For eligible customer-initiated returns where the product is not defective or incorrectly supplied, a 15% restocking charge may be deducted from the refundable product value.
The restocking charge covers inspection, handling, repackaging, inventory processing, and other associated costs.
5. Products Not Eligible for Return
The following products or situations may not be eligible for return or refund:
Products damaged due to misuse, negligence, improper handling, or incorrect installation.
Products damaged due to electrical surge, incorrect voltage, reverse polarity, or improper connection.
Products that have been modified, altered, repaired, soldered, or tampered with by the customer or an unauthorized person.
Products with missing accessories or components.
Products with physical damage caused after delivery.
Products returned without prior RMA authorization.
Products specifically identified as non-returnable on the product page, quotation, or order confirmation.
Products purchased through third-party sellers, resellers, or marketplaces unless the return is specifically authorized by that seller.
Products returned after the applicable return period.
6. Defective or Dead-on-Arrival Products
If a product is received dead on arrival (DOA), defective, or materially different from the product ordered, the customer should contact us at hiren@brilliantelectronics.com as soon as possible.
The customer may be required to provide:
Order/invoice number
Description of the problem
Photographs/videos
Serial number of the product
Any troubleshooting information requested by our technical team
Our technical team may inspect or test the product to determine whether the issue is due to a manufacturing defect, transit damage, improper use, installation, configuration, or another cause.
Depending on the outcome of the inspection and availability of the product, we may provide:
Repair/service, where applicable;
Replacement of the defective product; or
Refund, where replacement or repair is not reasonably possible.
7. Wrong Product Received
If a customer receives a product different from the product ordered, the customer must notify us promptly at:
hiren@brilliantelectronics.com
The customer should provide photographs of the product received, packaging, shipping label, and invoice/order details.
After verification, Brilliant Electro Systems Pvt. Ltd. may arrange for the incorrect product to be returned and provide the correct product or another appropriate resolution.
8. Damaged Product During Transit
Customers should inspect the package immediately upon delivery.
If the package appears damaged, opened, or tampered with, customers should, wherever possible:
Inform the delivery personnel immediately.
Take photographs/videos of the package and product.
Notify Brilliant Electro Systems Pvt. Ltd. at hiren@brilliantelectronics.com.
Provide the order number and relevant evidence.
Transit-damage claims will be reviewed based on the available evidence and the terms applicable to the shipment.
9. Return Shipping Charges
For a return requested due to a customer preference, change of mind, incorrect ordering, or any reason not attributable to a defect or error on our part, the customer may be responsible for the return shipping and associated costs.
Where the return is approved because the product supplied was defective, damaged in transit, or incorrectly supplied, Brilliant Electro Systems Pvt. Ltd. may arrange or reimburse reasonable return shipping costs, subject to verification and approval.
10. Refund Policy
Once the returned product has been received and inspected, we will determine whether the product qualifies for a refund.
If approved, the refundable amount will generally be calculated based on:
Product purchase price – applicable restocking charges – applicable deductions
Any applicable deductions may include missing accessories, damaged packaging/product, promotional discounts, or reduction in product value caused by handling beyond what is reasonably necessary to inspect and establish the product’s condition.
Shipping charges may be non-refundable except where required by applicable law or where the return is due to an error, defect, or other circumstance attributable to Brilliant Electro Systems Pvt. Ltd.
11. Refund Processing Time
After the returned product has been received and successfully inspected, an approved refund will be processed within a reasonable period.
The actual time taken for the amount to reflect in the customer’s bank account, credit card, debit card, UPI account, or other payment method may depend on the payment gateway, bank, card issuer, or financial institution.
12. Cancellation of Orders
Customers may request cancellation of an order by contacting us at hiren@brilliantelectronics.com.
Cancellation requests can only be accepted if the order has not already been dispatched or otherwise processed for shipment.
Once an order has been dispatched, cancellation may not be possible and the customer may be required to follow the applicable return procedure.
If an order is successfully cancelled before dispatch and a refund is applicable, the eligible amount will be refunded through the original payment method or another appropriate method.
13. Bundled Products
Where multiple products are sold together as a bundle or package at a special price, the entire bundle may need to be returned to qualify for a refund.
Partial returns of bundled products may not be accepted unless specifically approved by Brilliant Electro Systems Pvt. Ltd.
14. Warranty and Technical Support
A product may also be covered by a manufacturer’s warranty or applicable warranty terms.
The return of a product under this policy does not automatically mean that a product qualifies for a refund. Warranty claims may be subject to separate inspection, troubleshooting, repair, replacement, and warranty conditions.
Customers are advised to contact us at hiren@brilliantelectronics.com for assistance with technical issues before initiating a return.
15. Data and Information Stored on Products
Customers are responsible for backing up or removing any data, configurations, files, credentials, or other information stored on a product before returning it.
Brilliant Electro Systems Pvt. Ltd. shall not be responsible for loss of customer data or information contained on a returned product, to the extent permitted by applicable law.
16. Inspection of Returned Products
All returned products are subject to inspection and testing.
If our technical team determines that the reported problem is caused by misuse, improper installation, unauthorized modification, physical damage, electrical damage, or another condition not covered under this policy or applicable warranty, the return/refund/replacement request may be rejected.
In such cases, the customer may be responsible for applicable inspection, repair, shipping, or other charges, where communicated and permitted by applicable law.
17. Contact Us
For return, replacement, cancellation, or refund-related queries, please contact:
Brilliant Electro Systems Pvt. Ltd.
Authorized Distributor of RED PITAYA Products in India
Email: hiren@brilliantelectronics.com
Website: www.redpitaya.in
Please mention your Order Number / Invoice Number in all communications so that we can process your request efficiently.
18. Policy Changes
Brilliant Electro Systems Pvt. Ltd. reserves the right to modify or update this Refund and Returns Policy from time to time.
Any updated version will be published on www.redpitaya.in with the revised “Last Updated” date.
19. Applicable Law
This Refund and Returns Policy shall be governed by the applicable laws of India. Nothing in this policy is intended to restrict or exclude any rights or remedies available to consumers under applicable Indian law.
Last Updated: August 2026