Last Updated: August 2026

Brilliant Electro Systems Pvt. Ltd. (“Company”, “we”, “us”, or “our”) operates the website www.redpitaya.in (“Website”) and is an authorised distributor of Red Pitaya products in India.

We respect your privacy and are committed to protecting the personal information that you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or use our Website, purchase products, contact us, or otherwise interact with our services.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our Website or services:

A. Personal Information

Depending on your interaction with us, we may collect:

  • Full name
  • Company/organisation name
  • Billing and shipping address
  • Email address
  • Mobile/telephone number
  • GSTIN and other business details, where applicable
  • Payment and transaction-related information
  • Account/login information, where applicable
  • Information provided through enquiry, quotation, contact, or support forms

B. Technical and Usage Information

When you visit our Website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Date and time of access
  • Referring website
  • General website usage and interaction information

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

2. How We Use Your Information

We may use the information collected for the following purposes:

  • To process and fulfil your orders
  • To arrange delivery and shipping of products
  • To process payments and maintain transaction records
  • To provide quotations and respond to enquiries
  • To communicate with you regarding your orders, enquiries, products, or services
  • To provide customer support and after-sales assistance
  • To issue invoices and comply with applicable tax and accounting requirements
  • To improve our Website, products, and services
  • To prevent fraud, misuse, unauthorised access, or other security issues
  • To maintain Website functionality and security
  • To send service-related communications
  • To send promotional or marketing communications where permitted by law or where you have provided appropriate consent
  • To comply with applicable laws, regulations, legal proceedings, or government requirements

3. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our Website.

Cookies may help us:

  • Remember user preferences
  • Improve Website functionality
  • Analyse Website traffic and usage
  • Understand customer behaviour
  • Improve our marketing and advertising activities

You may configure your browser to refuse or delete cookies. However, disabling certain cookies may affect the functionality of some parts of the Website.

4. Payment Information

Payments made through the Website may be processed through third-party payment service providers.

We may receive transaction-related information necessary to confirm and process your payment. We generally do not store complete credit/debit card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment authentication information on our Website unless specifically required and permitted by applicable law.

Payment information is handled in accordance with the applicable policies and security practices of the relevant payment service provider.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted third parties and service providers where required to operate our business, including:

  • Payment gateway and payment service providers
  • Courier and logistics companies
  • Website hosting and technology service providers
  • IT, security, analytics, and maintenance service providers
  • Accounting, auditing, legal, and professional advisers
  • Government authorities, regulatory bodies, or law-enforcement agencies where required by law

Such sharing will be limited to information reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable technical, organisational, and administrative measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:

  • Processing orders and transactions
  • Providing customer support
  • Maintaining business and accounting records
  • Complying with legal, tax, regulatory, and contractual obligations
  • Resolving disputes
  • Preventing fraud and enforcing our agreements

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable laws.

8. Third-Party Websites and Services

Our Website may contain links to third-party websites, services, payment gateways, social media platforms, or other external resources.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing your personal information.

9. Marketing Communications

Where permitted by applicable law, we may contact you regarding products, offers, updates, services, or other information that may be relevant to you.

You may opt out of promotional communications by:

  • Using the unsubscribe option provided in marketing emails; or
  • Contacting us using the details provided below.

Please note that you may continue to receive essential transactional or service-related communications even after opting out of marketing communications.

10. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

  • Request information about the personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of information where legally permissible
  • Withdraw consent where processing is based on consent
  • Raise a concern regarding the processing or handling of your personal information
  • Opt out of certain promotional communications

Requests may be subject to applicable legal and regulatory requirements.

11. Children’s Privacy

Our Website is intended primarily for businesses, professionals, organisations, and other customers. We do not knowingly seek to collect personal information from children without appropriate consent or as otherwise permitted by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

12. Business Transactions

If Brilliant Electro Systems Pvt. Ltd. undergoes a merger, acquisition, restructuring, sale of assets, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable laws and appropriate privacy protections.

13. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory requirements.

The updated version will be published on this page with the revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Brilliant Electro Systems Pvt. Ltd.
Authorised Distributor of Red Pitaya Products in India
Website: www.redpitaya.in
Email: [Insert official customer support/privacy email]
Phone: [Insert contact number]
Address: [Insert registered office/business address]

We will make reasonable efforts to address privacy-related requests and concerns in accordance with applicable laws.

15. Consent

By using www.redpitaya.in, submitting your information, placing an order, or otherwise interacting with our Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein, subject to applicable law.